Shipping Policy

 

At Tomour Almadina, we prioritize the timely and secure delivery of our premium date products. Understanding the importance of efficient shipping processes, we have established a comprehensive shipping policy designed to meet the needs of our customers while ensuring the integrity of our products.

All orders are processed within 1-3 business days. During peak seasons or holidays, processing times may extend slightly due to increased order volume. Customers will receive a confirmation email once their order has been processed and shipped, which will include tracking information to monitor the shipment's progress.

We offer a variety of shipping options to accommodate different preferences and timelines. Standard shipping typically takes 5-7 business days, while expedited options are available for those requiring faster delivery. It is important to note that shipping times may vary based on the destination and the shipping carrier's operational capabilities.

Shipping costs are calculated at checkout based on the weight of the order and the selected shipping method. For orders exceeding a certain threshold, we may offer complimentary shipping as an incentive to our customers. This threshold is determined based on the total value of the items in the cart before taxes and shipping fees.

We currently ship within the continental UAE and selected international locations. Customers outside the continental UAE should be aware that additional customs fees, duties, or taxes may apply upon arrival in their country. These charges are the responsibility of the customer and are not included in the shipping costs at checkout.

In the event that an order is damaged during transit, customers are encouraged to contact our customer service team within 48 hours of receiving the shipment. We will work diligently to resolve any issues, which may include a replacement or refund, depending on the circumstances.

For any inquiries regarding shipping, including tracking information or potential delays, customers can reach out to our customer service team via the contact information provided on our website. We are committed to providing a seamless shopping experience and appreciate your understanding and cooperation regarding our shipping policy.