Cancellation
To ensure a smooth cancellation process, we have established the following guidelines:
✅ Timeframe: Customers can cancel their orders within 1 hour of placing them on our store.
✅ Operational Hours: Cancellations can only be processed during our business hours
✅ Request Process: Customers must raise a cancellation request by emailing sweetwave.uae@gmail.com from their registered email ID.
Required Information for Cancellation
To facilitate a quick and hassle-free cancellation process, customers should provide the following details when submitting a request:
- Order ID
- Registered Phone Number or Email ID
- Reason for Cancellation
Our customer care team will carefully review each request and provide updates on the cancellation status. Once approved, the refund process will begin immediately.
Refund Process
- Refund Approval: Once the cancellation request is approved, the refund process as per the Refund Process
- Refund Timeline: The refunded amount will be credited back to the customer’s original payment method as per our refund policy timeline.
Non-Eligible Cancellations
Tomour Al Madina reserves the right to cancel orders in the following scenarios:
❌ Same-Day Delivery Requests: If a customer requests same-day delivery and we are unable to fulfill it as per our Delivery Policy, the order may be canceled.
❌ Out-of-Stock Items: If a product is unavailable at the time of processing, the order may be canceled.
